Frequently asked questions
Quick answers about ordering books, uniforms, and supplies for Whitesands and Lagoon families. Still stuck? Contact us.
No. You can browse, add items to your cart, and checkout as a guest. Create an account anytime to save your details, track orders, and open support tickets.
Use Browse by class on the shop page, or filter by school and class from the shop toolbar. Products mapped to a school or class only appear when you pick the right filters.
Uniform products list available sizes on the product page. Check the size chart where shown, and pick the variant that matches your child's measurements. Contact us if you are unsure before ordering.
Card and bank payment through Flutterwave when online payment is enabled, cash on pickup at our Lekki shop, and cash on delivery in supported areas.
Pickup is from our Lekki location — we will notify you when the order is ready. Delivery is to your address within our active delivery zones; the fee is shown at checkout.
Stock is reserved briefly while you complete online payment. If payment is not finished in time, the hold expires and items may become unavailable if someone else buys them first.
Contact us as soon as possible. Unpaid orders may expire automatically. Paid orders can only be changed or cancelled by our team depending on status — open a support ticket or email us.
Sign in and open a support ticket from your account, or contact us with your order number. We will help with replacements or refunds according to our terms.
Use Forgot password on the login page. We email a reset link to the address on your account.